Subscriber Service Agreement for Q-buster

This document provides information about Q-buster and the legal terms and conditions (Terms) on which we provide the payment services (Services) offered on our website (our site) to you as a Subscriber i.e. either as an entrant to an event or subscriber to a club membership.

These Terms will apply to any contract between us for the provision of Services to you. Please read these Terms carefully and make sure that you understand them, before using the Services. Please note that by using the Services, you agree to be bound by these Terms.

We amend these Terms from time to time.  Every time you wish to use the Services, please check these Terms to ensure you understand the Terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.

 

  1. INFORMATION ABOUT Q-BUSTER

1.1 Q-buster is trading name and registered trademark of Red Fox Events Ltd.

1.2 Red Fox Events Limited operates the website www.q-buster.co.uk (“we”; “us”; “Q-buster”).

  1. THE SERVICES

2.1 We provide a quick and easy means for Event and/or Subscriptions Organisers (Organisers) to publicise and advertise entry to events organised by them, and subscriptions to clubs that they operate.  Subscribers that wish to enter an event or join a club advertised on our site by an Organiser, can do so through our site and pay their membership subscription or entry fees (the Organiser’s Fees) in accordance with these Subscriber Terms.

2.2 If an event or membership subscription is advertised on our site as “Open”, and you wish to enter or subscribe, you should fill in the entry or subscription form and make a payment in accordance with Clause 7 below.

2.3 If you wish to cancel your entry or membership subscription at any time, please contact the organiser using their contact details shown on the event or membership page.

  1. USE YOUR PERSONAL INFORMATION

3.1 We only use your personal information in accordance our Privacy Policy.  

3.2 By using the Services, you agree to have your entry details published on our site.

  1. YOUR USE OF THE SERVICES

4.1 You may only use the Services if you are at least 18 years old.

4.2 When using the services you agree to:

  1. a) provide true, accurate, current and complete information about yourself as prompted by the site entry or membership subscription form (the "Registration Data")
  2. b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete.

 

  1. Q-BUSTER DELIVERY POLICY

5.1 After completing your purchase your screen will show confirmation of your payment and order details. We will also send you an instant email confirming your purchase (it is possible that this conformation could appear in your spam mail).  At this point a contract will have been formed between us and we will have performed the Services.

5.2 The Organiser is responsible for the delivery of the event or membership subscription. They will provide Subscribers with all other relevant details for their event or membership either via email or on the event website.

5.3 By using the Services to enter an event or pay a subscription for a membership advertised by an Organiser on our Site, you agree to comply with the terms and conditions of the Organiser and shall contract with them directly in relation to your participation in the event or membership of the relevant club.

5.4 We will have no liability to you in relation to acceptance of your membership or subscription and each individual Organiser’s refund, withdrawal and cancellation policy will apply as communicated to you by them. If the Organiser does not communicate its own refund policy to you prior to your use of the Services, our Refund Policy will apply.

  1. PAYMENT

6.1 You can use the Services using a debit card or credit card. We accept the following cards: Visa Credit, Visa Debit, Mastercard, Maestro. All payments will be processed by Pay 360 by Capita on our behalf.  

6.2 Please note that we apply a service charge for processing the payment and entry. It will be made clear to you prior to your payment whether or not our service charge will be charged in addition to your entry fee or membership subscription fee, in some cases the Organiser will include the service charge within the entry fee, this will be clear when you enter the event.

  1. REFUND POLICY

7.1 Event Entry Refunds:

  1. Event entry fees and service charges are non-refundable.
  2. In extreme circumstances the Organiser at their sole discretion may grant a refund of event entry fee or a free transfer of entry to an alternative event planned by the same event Organiser.
  3. All refund requests must be made to the Organiser.
  4. We will only issue refunds to you if instructed to do so by the Organiser.
  5. All communications or disputes regarding refunds are between the Organiser and the Subscriber.

7.2 Membership Subscription Refunds:

  1. Subscribers have up to 14 days to cancel their Membership Subscription.
  2. All refund requests must be made to the Organiser.
  3. We will only issue refunds to you if instructed to do so by the Organiser.
  4. A full refund of the membership subscription will be given, provided that the Subscriber has not accepted and/or used any membership benefits between the payment date and the date of their cancellation of Membership Subscription.
  5. If the subscriber has accepted and/or used any membership benefits in that period, a deduction will be made from the refunded membership subscription, which is proportionate to the benefits accepted and/or used.  The deduction will be decided by the Organiser.
  6. With exception of the rights to cancel a subscription as described in clauses 4.2 a) to c), membership subscriptions and associated costs are non-refundable, including in circumstances where the subscriber is unable to use their Membership.
  7. The Organiser may offer the subscriber the right to transfer their Membership to a third party in which case the original subscriber will not be entitled to any refund. Alternatively, at the Organiser’s sole discretion a refund of membership subscription may be provided.
  8. All communications or disputes regarding refunds are between the Organiser and the Subscriber.

 

  1. LEGAL NOTICE

8.1 The information contained in this web site has been prepared solely for the purpose of providing general information about Red Fox Events Ltd and the products and services Red Fox Events Ltd offers. Details published on the q-buster.co.uk website are provided as a convenience to visitors and should be used for information purposes only.

8.2 Any dated information is published as of its date only. While Red Fox Events Ltd takes reasonable care to provide information which is accurate, up to date and complies with all prevailing UK legislation when it is first included on the website, it does not undertake to update or correct such information and reserves the right to change, delete or move any of the material on this website at any time without notice.

8.3 While Red Fox Events Ltd tries to ensure that this site is normally available 24 hours a day, we will not be liable if, for any reason, the site is unavailable for any period of time. Access to this site may be suspended temporarily or permanently and without notice.

8.4 Red Fox Events Ltd makes no representation or warranty, expressed or implied, as to the accuracy or completeness of any of the information included on this website. No liability can be accepted for any errors or omissions, or for any loss resulting from the use of this Internet service. Neither Red Fox Events Ltd nor any other person or entity accepts liability for any loss of whatsoever nature or howsoever caused, arising directly or indirectly from the use of or reliance upon this website or any of the information it contains. In addition, no warranty is given as to the freedom of this website from errors, defects, viruses or other malicious programs or macros.

8.5 This website may contain links to and may be linked from third-party websites. Links from this website exist for convenience and information. Red Fox Events Ltd accepts no responsibility or liability for the information contained on any such site. The existence of a link to another website does not imply or express endorsement of its provider, product or services by Red Fox Events Ltd.

8.6 The materials and information on this site do not constitute professional advice.

8.7 The information and services provided on this website are not provided to and may not be used by any person or entity in any jurisdiction where the provision or use thereof would be contrary to applicable laws, rules or regulations of any governmental authority or regulatory or self-regulatory organisation where Red Fox Events Ltd is not authorised to provide such information.

8.8 This website is established by Red Fox Events Ltd in Scotland. Any use of it shall at all times be governed by Scottish law and, in the event of any dispute, the relevant parties shall irrevocably submit to the exclusive jurisdiction of the Scottish Courts.

8.9 The copyright and all other intellectual property rights in the material contained in this website belong to Red Fox Events Ltd with all rights reserved.

8.10 You may download or print individual sections of the website for personal use and information only provided that you retain all copyright, other proprietary notices or other intellectual property notices contained in the original material. Any files downloads are made at your own risk.

8.11 The products, technology or processes described in this web site may be the subject of other intellectual property rights reserved by Red Fox Events Ltd or by other third parties. No licence is granted in respect of those intellectual property rights. Images, trade marks and brands displayed on this site are protected by copyright, trade mark and other intellectual property laws and may not be reproduced or appropriated in any manner without written permission of their respective owner(s).

8.12 You may not reproduce (in whole or in part), modify, decompile, disassemble or transmit or use for any commercial purpose whatsoever any information from this website without first contacting Red Fox Events Ltd and obtaining Red Fox Events Ltd prior written consent.
8.13 By accessing any part of this site, you will be deemed to have accepted these terms in full.