We are currently aware the customers attempting payment using Royal Bank of Scotland and Natwest cards are experiencing issues with the bank declining payments, even with sufficient funds in the account.  

We are investigating this with the bank, and with Pay360 and hope to resolve this issue shortly.  In the meantime, if you have a card from another financial provider, please use this.

We apologise for the inconvenience caused during this time.

Organiser Information

Why use Q-buster

  • It is easy for event organisers to create a customised entry form, or multiple different entry forms for any event or club membership.

  • Event organisers can contact Q-buster for help setting up their entry forms or create them entirely themselves.

  • Event organisers can download full information on the entries made for their events.

  • Event organisers can manually add additional entries.
  • There is no direct charge to event organisers for using Q-buster, but there is a service charge added to each entry fee which is paid by the participant.  The event organiser decides if they want the service charge to be added to the entry fee or if they want the service charge to be included in the entry fee.
  • The service charge paid by the participant if the event organiser chooses for the service charge to be added to the entry fee is £0.90 or 5% of their payment (whichever is greatest).  However as part of Q-Busters commitment to quality sports development, if the event organiser (e.g. your running club, triathlon club etc) is affiliated to a recognised Governing Body of Sport such as Scottish Athletics or Scottish Triathlon then the fee to the participants is reduced, so each participant is only charged £0.60 or 5% of their payment (whichever is greatest) for each entry.  For example if the entry fee was £15 the entrant would pay £15.75, and £0.75 would be kept by Q-buster as the service charge.

  • If the event organiser chooses for the service charge to be included in the entry fee the service charge is £0.60 or 5% of the total payment (or £0.90 for a non sporting event).  For example if the entry fee was £15.75 including the service charge, £0.79 of that £15.75 would be kept by Q-buster as the service charge.
  • Entrants receive a confirmation email when they enter an event.

  • Entry fees collected through Q-buster are paid to the event organiser promptly following the event.

 

How to create an entry form for your event

  • You can start creating your event page and entry or membership forms right away just click on 'Register as an Organiser' and you will be sent an automatic email with a password to use to get you started.

  • A basic event with one entry form will take about 15 minutes to create.

  • Save your event page at any stage if you want to come back to edit it later.  

  • When you have completed your entry form(s) preview it/them so you can see what it/they will look like on the Q-buster website for your entrants.

  • When you are happy with your event page and entry forms click on the 'Make it Live' button in the event details section.

 

When the event has gone live you will be able to login as regularly as you like to review the entries that have been made.  You will be able to see at a glance how many people have entered your event and the entry fees collected so far.

After the event has taken place the entry fees will be transferred to the bank account you have given details of in your organiser information.